DX RETURN

DX RETURN brings your parcels back from the EU to Bulgaria in a fast, structured and hassle-free way.

Designed for merchants who want to reduce return costs and improve the customer experience.

DX Return
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DX Return min

Service Description

DX Return is a service for return shipments from EU countries only back to Bulgaria, operated through a consolidated logistics process.

DX RETURN

The service provides:

  • centralized management of returns
  • a single process for all EU countries
  • cost optimization through consolidation
  • a predictable, economy-focused return model

DX Return is cost-optimized and not an express service.

Pricing

All prices in EUR | VAT applies for EU countries

Prices
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E = day the parcel is handed over by the customer

Due to the consolidated model, transit times are 30+ days.

Zone Country / Region Time
1 Germany, Austria E + 30–45 days
2 France, Belgium, Netherlands, Luxembourg E + 30–45 days
3 Italy, Spain, Portugal E + 35–50 days
4 Poland, Czech Republic, Slovakia, Hungary E + 30–45 days
5 Romania, Greece, Croatia, Slovenia E + 30–45 days
6 Denmark, Sweden, Finland E + 40–55 days
7 Ireland, Malta, Cyprus E + 40–60 days
8 All other EU countries E + 30–60 days

Additional Services & Fees

  • Return label – according to agreed terms
  • Parcel consolidation – included
  • Processing upon arrival in Bulgaria – subject to agreement (sorting, intake,
    storage)

Maximum limits:

  • Weight: 2 kg
  • Length: up to 60 cm
  • L + W + H ≤ 90 cm

For larger parcels, other Direx services apply.

 

Shipment Preparation

  • Secure packaging is required
  • A return label generated via the Direx platform must be attached
  • No customs documentation required (EU)

This service applies EU only.

  • No customs clearance
  • No CN22 / CN23 required

Important notes

  • For returns from the EU only
  • Not to be used for outbound shipments
  • Long transit times cannot be expedited
  • Suitable for high-volume, low-value returns

DX Return optimizes cost, not speed.

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Request a consultation

Are you ready to upgrade your logistics?

We will analyze your needs and offer a solution that reduces costs and speeds up deliveries.

More than

10 М+

Shipments delivered

More than

10+

years of experience

More than

3000+

clients

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