Privacy policy

DIREX S.A., as a personal data administrator, collects and processes certain personal information about individuals obtained through the use of this website, namely: This Privacy and Data Protection Policy governs the manner in which DIREX S.A. (also referred to herein as the “Administrator”) collects, uses, maintains, stores and discloses personal information so as to comply fully with the legal requirements of Bulgarian and European legislation. Viewing and using the Website or receiving goods or services from us will mean that you agree to this Privacy Policy. If you do not agree to this Privacy Policy, you should discontinue using or accessing the Website.

1. Collection of Information

DIREX S.A. may collect two types of information about you: a) Personal Information (including, without limitation, name, address, telephone number, email address, date of birth, and billing information), which may be collected from you when you voluntarily provide the same through the following, but not limited, methods: (1) registering and creating a customer number; (2) participating in surveys and other promotions available on the Website; (3) communicating with us through our contact form provided on the Website or through “Customer Service” by telephone; b) Aggregate information generated by DIREX S.A. systems that is not personally related to you. The Administrator receives certain information in automated ways when you visit the Website, such as the IP address of the device you are using to connect to the Internet and which pages you have visited. By collecting this information, we learn how to best design the Website for our visitors and understand what products and services you prefer. DIREX S.A. collects this information through various means, such as cookies (please see “Cookies and Tracking” below). Failure to provide the necessary personal information upon request may result in the inability to provide certain services. DIREX S.A. may collect additional information from you in connection with promotions, as well as any information you provide when you communicate with the Administrator, for example through the Customer Service or participation in surveys.

2. Disclosure of information

DIREX S.A. may disclose: (a) to its affiliates for the purposes described in this Privacy Policy; (b) any information it collects about you to third parties for the purpose of providing you with the services you request; (c) aggregate tracking information and other information that does not personally identify you to third parties; (d) your personal information to third parties when the Administrator believes in good faith that it is required to do so by law or court order; or (e) your personal information to third parties, provided that DIREX S. A. has prior permission, which may be obtained at the time the information is collected from you.

3. Use of Information Collected

DIREX S.A. collects and stores information about each shipment it processes in order to effectively perform the services offered to customers. The Administrator uses information about its customers, their shipments and activity in order to: (a) confirm your identity and assist you in the event of a forgotten password or login credentials for any of the Administrator’s registration services; (b) assist you in providing and improving the services you have requested; (c) communicate with its customers regarding additional services that may be useful to them; (d) pursue its own business interests and internal objectives, develop and administer this site, analyze trends in the

4. Cookies and tracking

This Website uses a cookie data package that is transferred to your computer’s hard drive and which may identify details of your IP address, operating system (e.g. Microsoft Windows, Mac O/S, Linux), browser (e.g. Internet Explorer, Safari, Firefox , plus browser version), location (to determine from which country you are accessing the Website) and other user information (e.g. your username). DIREX S.A. may use the information collected by cookies to: a) monitor traffic patterns to and from the Website; b) allow you to access the Website, use certain services, and visit areas of the Website that are for registered users only. You may choose to refuse cookies by disabling them from your browser and/or deleting them from your hard drive. You do not need to have cookies to use the Website, but you will need them to log in to the Website with your user profile and to access personalised or secure content on the Website. Some websites may not function normally if cookies are turned off. Your use of Google Analytics is in accordance with Google’s Terms and Conditions as well as this Privacy Policy. The information generated by Google Analytics, including the user’s IP address, will be transmitted to and stored by Google on servers in the USA. The information collected by Google Analytics does not include or relate to any personal information. Google will not share the information collected with other Google products and tools. The information collected enables us to evaluate the use of this website, to analyse user behaviour and to improve the user experience of the website. You can get more information about how to opt-out of Google Analytics at

5. Content providers, advertisers and partners

This Privacy Policy is not applicable to other third party websites with which DIREX S.A. may be affiliated, nor to other companies or individuals who may be listed as third party contacts or providers on this Website. DIREX S.A. is not responsible for the data collection practices, privacy policies, or the content of websites other than this Website, including websites accessible by link from this Website. You should contact the operators of those websites directly if you wish to inquire about their privacy practices and policies before providing your personal information to a third party.

6. Consent and Opt-Out

If the purpose of DIREX S.A.’s collection, use, or disclosure of your personal information is different from the collection, use, or disclosure governed by this Privacy Policy, DIREX S.A. will give you the opportunity to: a) opt-out and not receive certain services and not participate in certain interactive areas; or b) consent to DIREX S.A. contacting you regarding certain matters, such as notification of new features on the Websites, beta testing, or promotional activities.

7. Protection of your personal information

The security of your personal information is of the utmost importance to DIREX S.A. The Administrator recognizes industry standards and uses appropriate administrative, technical and physical security safeguards to protect the personal information you provide on this Website against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing. In order to best protect your personal information, DIREX S.A. uses several security techniques, including secure servers, all personal information provided by you is encrypted before leaving your browser using SSL 128-bit RC4 encryption technology. DIREX S.A. will review and improve these measures periodically as necessary. It is important to protect yourself from unauthorized access to your login credentials, including your password. The Administrator asks you to keep in mind that no method of transmission over the Internet or for electronic storage is 100% reliable, therefore DIREX S.A. cannot guarantee the absolute security of your personal information.

8. Disclosure of Information

Abroad In view of the services DIREX S.A. provides to its customers, it is possible that the Administrator may transfer your collected personal information to countries other than the country in which you originally provided it. These countries may not have the same data protection laws as the country in which you provided the information. When transferring your information to other countries, DIREX S.A. will protect the same as described in this Privacy Notice. Also, the Administrator may disclose your personal information, as required or permitted by law, to law enforcement and regulatory authorities and governments for security purposes, as well as for customs purposes.

9. Storing, collecting and updating information

Your information will be collected and managed for the purposes set out in this Privacy Policy and will be retained for the period specified in applicable legal requirements. If no such period is specified, your data will be destroyed once the purposes for which it was processed have been fulfilled. DIREX S.A. may allow other third parties to have access to your information, but only for the purposes set out in this Privacy Policy. The Administrator will take all necessary steps to ensure that your information is treated securely and in accordance with this Privacy Policy. DIREX S.A. offers you the opportunity to correct or change the information collected at any time and as often as necessary, except for certain data fields which are restricted data fields and will be marked as such in your profile, for example – your country of residence. When you wish to change a restricted data field, if you have any questions about how DIREX S.A. services work or about this privacy policy, please contact the Administrator’s customer service team.

10. Right to erasure (right to be forgotten)

Any person whose data is processed by DIREX S.A., shall have the right to request from the Controller the erasure of the personal data relating to him or her without undue delay, and the Controller shall have the obligation to erase the personal data without undue delay, where: a) the personal data are no longer necessary for the purposes for which they were collected or otherwise processed; b) the person withdraws his or her consent on which the processing is based and there is no other legal basis for the processing; c) the person objects to the processing and there are no lawful grounds for the processing which prevail; d) the personal data

11. Breaches

If you believe that your rights in relation to the protection of personal data have been violated by DIREX S.A., you have the right to refer the matter to the competent court as well as to the Commission for the Protection of Personal Data at. “Prof. 02/91-53-518, e-mail:, website:

12. Amendments to the Privacy Policy

DIREX S.A. reserves the right to change this Privacy Policy at any time and without notifying you of such changes. You agree that your continued use of the Website constitutes your acceptance of the modified Privacy Policy and you acknowledge that all prior versions of the Privacy Policy have been superseded by the modified version. The DIREX S.A. Privacy Officer can be contacted at 0885988777 and by e-mail –