Here you will find the most common questions related to registration, shipping, tracking, customs requirements, delivery times and platform integrations. Everything is explained clearly and directly, so you can work fast and without delays.
You can start shipping after registering on direx.bg and once your account has been approved.
Start your registration here
You can drop off parcels at:
A dispatcher will contact you within 24 hours (business days).
No. Our working hours are Mon–Fri, 09:00–17:30.
Yes. You can request a courier pickup before 12:30, and a courier will visit you the same day between 13:00–17:00.
Requests are submitted through your Direx profile.
You can send your shipments through Econt, collected together in one consolidated package.
You don’t pay Econt — we invoice you a fixed symbolic fee for the service.
Call us at 0700 20 373 or email support@direx.bg — we reply within the business day (09:00–18:00).
Price is based on weight, dimensions, destination country and selected service.
Use our calculator
Volumetric weight is calculated using the formula:
length × width × height / 5000
The higher value between physical and volumetric weight is used.
For shipments outside the EU:
The HS Code identifies the type of goods and determines applicable customs duties.
Incorrect declarations = delays or penalties.
DDP = duties and taxes are paid by the sender.
Supported by: DX GLOBAL, DX EXPRESS.
Yes:
A fixed fee applies per visit, regardless of the number of parcels.
Cities without a Direx office → serviced by Econt.
Returned items are sent back to the sender.
High return rates may result in additional charges.
Yes — Amazon, eBay, Etsy, Shopify, WooCommerce, PrestaShop, OpenCart, Magento.
No problem — contact us or book a quick consultation.
Our team works fast and handles issues daily: tracking, delayed shipments, customs, integrations, tariffs, system setup and more.
