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DX TRACKED

DX Tracked is a cost-effective shipping service for packages up to 2kg that enables shipments to be sent worldwide with full tracking.

Each shipment with this service can be tracked both on the Direx website and on the website of the partner we are working with for the respective delivery. For some specific destinations, a signature from the recipient may also be taken upon delivery.

The recipient can be informed daily, free of charge by email, of the status of the shipment.

Learn more about DX TRACKED

* All prices are in euros without VAT (charged for EU countries).

Direx applies a fee of 3.52 BGN including VAT, for collecting shipments from an address, regardless of the number of taken/received shipments . In cities where there is no Direx office, customers are served by our trusted partner - Econt. With Direx you have the opportunity to insure your shipments in case of damage or loss. The commission for insurance with coverage up to 45€ is worth 0. 75€, and for coverage up to 150€, the commission is worth 1. 50€.

* Customer email notification is completely free.

Every shipment with the service must be packed by the sender in a form that permits its safe transport and be accompanied by a label for delivery. Delivery labels are generated and printed in A6 format directly from the sender's client profile available on the Direx site.

Consignments are also delivered with a printed Client's Manifest, which is generated from the profile of each sender and represents a pass-through protocol with a number and barcode between the clients and Direx.

Germany, Italy, Spain

* it is possible to be provided upon availability but is not a not a prerequisite for the service.

For consignments sent to non-EU countries, a customs type declaration (CN 22 / CN 23) must be placed on the consignment. The details given in this declaration are used for customs clearance and release of consignments in the recipient country. The principle of choosing form CN22 or CN 23 is:

Shipment value < 300 SDR*** = CN22 Shipment value > 300 SDR*** = CN23

*** SDRs = special drawing rights (Approx 1 EUR)

Returned consignments (refused by the recipient or those with incomplete or inaccurate address) are returned to the sender without any additional fee if the percentage of such shipments does not exceed 3% of all shipments sent by the consignor. A higher rate may incur an additional fee.

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DX PACK + DX PARCEL DX SIGNATURE PLUS DX TRACKED DX UNTRACKED DX EXPRESS DX UNTRACKED + DX USA

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0700 203 73
support@direx.bg
0888 220 373
sales@direx.bg

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09:00-17:30

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0700 203 73
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